When Advisors’ True Intentions Are in Question. How Do Bank Customers Cope with Uncertainty in Financial Consultancies?
نویسندگان
چکیده
منابع مشابه
When Advisors’ True Intentions Are in Question. How Do Bank Customers Cope with Uncertainty in Financial Consultancies?
When making financial decisions bank customers are confronted with two types of uncertainty: first, return on investments is uncertain and there is a risk of losing money. Second, customers cannot be certain about their financial advisor's true intentions. This might decrease customers' willingness to cooperate with advisors. However, the uncertainty management model and fairness heuristic theo...
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ژورنال
عنوان ژورنال: Frontiers in Psychology
سال: 2017
ISSN: 1664-1078
DOI: 10.3389/fpsyg.2017.01112